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Thank you so much for visiting my site! Please read my FAQs and Policies page carefully if this is your first time shopping :)

If you still have questions, you can contact me through my email, live chat, or by dms on instagram @kciart

  • My package was sent to the wrong address/wasn't delivered
    Possible reason 1: USA buyers, please check that you have not selected group order shipping first. Buyers often mistake "delivered" status in their joint tracking number to mean I shipped their order to a wrong address, when actually it has just been delivered to the managers house and will be shipped to your address shortly, so please double check this before you email <3 Possible reason 2: Please check that you have not left out a unit number or given me an incorrect address at checkout. It happens more often than you'd think so please triple check your addresses before clicking "place order" at checkout. It's never a pleasant process when the parcel is not able to be delivered and has to be returned to me or the group order manager. ~ Best case scenario, parcel makes it back, and buyer re-pays shipping fee. ~ Worst case scenario, parcel is lost on its way back and you may lose the product if your postal service does not wish to compensate. *I am not responsible for reimbursing the buyer in these cases because the courier correctly sent the parcel to the address that the buyer provided to me. If the address turns out to be incorrect, this is the buyers responsibility to repay shipping or open a case with the postal service if it is lost on its way back. Either way its a very stressful experience for both me and the buyer, so I urge you to make sure your address is complete and accurate. You can email me after placing your order if you realised you made an error and I can manually edit the address. Thank you!
  • What is a group order? What is group order shipping?
    For my shop I have a permanent 'group order' shipping option only for USA buyers. FOR USA BUYERS: SELECT "GROUP ORDER SHIPPING" AT CHECKOUT TO SAVE $$ - starts from $5USD (exact price depends on your order weight) - you'll get your unique local USPS tracking # from me. Use this to track your parcel once it has REACHED the US. - To track the joint parcel going from me to the USA manager, check out my shipping info page or click here. To conclude: Parcel travels from ME -> USA GO manager then USA GO manager -> YOU For more detailed explanation on group orders, please check out my 'shipping info' page or click here.
  • Do you ship worldwide?/Can you ship to my country?
    I ship worldwide to all countries except those under UN Embargo: (Ukraine postcode beginning with 95-99 and Russia postcodes beginning with 295-299, Cuba, Iran, North Korea, North Sudan and Syria) All information about shipping eg. estimated times can be found on my 'shipping info' page. Please check out this page for more details on shipping.
  • I haven't received my package. Can you track it?
    If you chose non tracked shipping option at checkout, I cannot track your package. Please double check your order confirmation email for which shipping method you selected. If you selected tracking, you will have received a tracking number in your shipping email. I provide shipping estimates per region and per shipping method on my 'shipping info' page. Please have a look through this page for estimated delivery times. However as these are just estimates, I can't guarantee a specific delivery date as it is in the hands of the shipping carrier/local postal service to deliver the item to you. Please don't worry too much if your package is slightly delayed, as delays are almost always due to customs/postal services/covid etc. Your item is most likely not lost >w< But if your package is tracked and you have concerns that its been significantly over the estimated delivery time please email me with your order number so I can open an investigation with the courier. For non tracked shipping, as per my shop policy I am not held responsible for lost packages and cannot provide you with a refund or reshipping of the product. I am only able to do this if a TRACKED package goes missing, as there is proof of non delivery through the tracking number. Please purchase tracked shipping if you want extra security for your order.
  • My tracking number isn't working.
    You are automatically sent a tracking number when I have created your shipping label, however this doesn't mean the parcel is already in the hands of the shipping courier. Please allow for slight delay for the courier to come pick up your parcel and scan it into their system once it arrives at their processing hub. Please give it a few days and then refresh the tracking page and it should update and work then :)
  • Can you deliver by { } date?
    I can't ever guarantee delivery by a specific date as the package is out of my hands once i pass it over to the postal service. If you are an international buyer especially, please order at least 3 months in advance for non tracked shipping and at least 1.5 months in advance for tracked shipping if you need it by a specific date eg. for a birthday gift.
  • If I placed multiple orders, can I combine them?"
    Most definitely! If you already placed an order and want to place a new one and have them combined, please use code COMBINE so that the shipping cost is cancelled out on the new order/s. If you already placed multiple orders and want to have them combined, please fill in the combine form at the footer of my site or email me with the order numbers and I will credit you any excess shipping costs in the form of shop credit.
  • What is code "COMBINE" and code "FREE"?"
    Code COMBINE: Use this code when you have an existing order that I haven't shipped yet and want to add more items to it. Enter the code at checkout on your new order/s and it will cancel out the shipping cost. Then I will combine your new order/s to the previous unshipped order. For example. ~ Order #1: paid for product and shipping as normal (It's not shipped yet) ~ Order #2: apply code COMBINE so you don't pay shipping again I will add Order #2 to Order #1 and ship them together for you :) Code FREE: Use this code when you want to reach free shipping deal but don't want to reach it in just a single order. Free shipping applies to AUS & NZ orders over $60USD and international orders over $200USD ($260 for countries in ROW #2 Zone) To use the code, enter FREE at checkout on all the orders that you want to apply for free shipping. It will cancel out the shipping cost on every order where you use the code, and when the total of those orders reaches free shipping total, let me know to ship your order! :) For example: SINGAPORE BUYER ~ Order #1: product total is $25usd Apply code 100 so you don't pay shipping I'll hold the order ~ Order #2: product total is $45usd Apply code 100 so you don't pay shipping I'll hold the order ~ Order #3: product total is $60usd Apply code 100 so you don't pay shipping I'll hold the order ~ Order #2: product total is $75usd Apply code 100 so you don't pay shipping Total for all 4 orders is now $205 so leave me a note to ship your orders now that you've reached free shipping total.
  • Can I cancel my order?
    I do not offer cancellations so please be 1000% sure you want to make the purchase before doing so. <3 Please respect small business store policies the same way you would respect store policies of large corporations. As a small business I rely heavily on preorders to fund projects which means I don't get my money back once I've paid the manufacturer. Filing a chargeback not only forces me to pay out of pocket to fund those items but I'm also unfairly charged a substantial fee for every chargeback. Alot of the time orders may be held for a few months while products are in production. I also have a 'hold my order' service which I can provide my buyers if they need to hold the order for any reason. Therefore, I'd appreciate if buyers can respect my shop policy and not ask for order cancellations on the grounds that 'it hasn't been shipped yet'. Please only order if you are sure you want to make the purchase and can wait for it to ship.
  • What are A, B, C and seconds grade for pins?"
    A grade = very minor imperfections. These pins are the best of the batch. B grade = minor imperfections that are a little bit more noticeable but you'd still need to look at it pretty closely to notice. C grade = these imperfections are immediately noticeable and may include: scuffed enamel, missing spots of enamel, lines of the metal not showing completely, some dark spots etc. Seconds = very flawed pins
  • Will you restock item "____"? When will your next shop update be?"
    - For info and updates on which items will be restocked and when, please follow my instagram @kciart (Kpop) or @kimc_illustration (Original art) - You can also check my "production schedule" page to see whats currently in production - If you'd like to request a restock on a sold out item and be emailed if it ever does get restocked, please fill in the 'PRODUCT RESTOCK FORM' at the footer of my site or go directly to the product listing and click "notify when in stock" button.
  • What is a preorder for?
    I'm glad you're interested in my product! As I'm a small business owner who designs, packs, sends and does everything myself I cannot afford the cost of getting many products produced, especially due to the large minumum order quantity needed to produce most items. Therefore to get a single design made into a physical product I need the help of pre-order buyers to fund production and bring my designs to life! On some items I do fund them myself where possible but most of the time it is because of my lovely buyers that I am able to turn my designs into a physical product. <3 Due to the long times buyers must wait for their preorder items (production on most items takes about 1-3 months), there are extra perks to preordering: - cheapest price for the product - extra freebies - preorder items are shipped out first before buyers who order the instocks
  • Can I hold a Group Order for my country?
    Yes you can! I'm extremely thankful that you're interested in managing a GO with my products! You can contact me before placing the order or place an order directly in my shop, whichever is easiest for you. - I highly recommend you choose tracked shipping to avoid any issues with the joiners, if the parcel is lost/damaged. If you have any other questions, please contact me through live chat here on my website, dm on instagram, or email me at Thank you :)
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